At this time, I am supporting clients by verifying their benefits for you and recording my call with a HIPAA compliant medical scribe to ensure accuracy of the information with your insurance provider.

Typically, with BCBS, I do not need a referral. However, sometimes I will need documentation from your physician with diagnosis codes. I will follow up with you after review of your intake forms if a referral is necessary prior to your initial appointment.

I use telehealth to meet with our clients remotely via a HIPAA-compliant video call. When it’s time for your session, simply click the link we send via email and/or text message. If for any reason it doesn't come through or if you opted out of appointment reminders, you can always find the meeting link by logging in to the client portal. It's easy peasy!

You can join with your computer (recommended), phone or tablet. You don't even need to get out of your pj's! If joining from a mobile device, you will be prompted to download an app.

• Complete the intake forms through the patient portal, being sure to upload pictures of your insurance card(s) and a photo ID. 

• Also upload any clinical information you want us to have, such as:

  • reports from your recent doctor's visits

  • relevant lab results

  • pictures of your nutrition supplement bottles (front label and the ingredients)

• I recommend using a computer for telehealth appointments. If joining from a mobile device, you will be prompted to download an app so please do that before your session start time.

Much of the first session will be spent getting to know you and your health status, eating habits and nutrition needs/concerns. We’ll discuss what you hope to achieve through nutrition therapy and together come up with personalized goals, as well as discuss our recommendations for getting you to them. Depending on what you need and how much time we have, I may provide meal planning strategies, food suggestions, nutrition education, supplement and/or lab testing recommendations. Lastly, we'll make a plan for follow-up care together that best fits your needs.

Change takes time, and it’s okay if progress feels gradual or imperfect! Committing to regular sessions can make a big difference in helping you achieve lasting results. Many clients start with appointments every 1–3 weeks, gradually reducing frequency as we move forward. We’ll personalize the timing of each session based on your unique nutrition status, goals, progress, and support needs. Even on days when it feels challenging or when the work outside sessions doesn’t go as planned, showing up is a powerful step toward reaching your goals.

To maintain availability and fairness for all clients, I request that any cancellations be made at least 24 hours prior to your scheduled appointment. Cancellations must be received through the Practice Better client portal or via email at amy@lunanutrition.org. Rescheduling can be done directly through the Practice Better portal.

• Cancellation Policy: If you cancel or reschedule your appointment less than 24 hours before your scheduled time, a $50 cancellation fee will apply.

• No-Show Policy: Failure to attend your appointment without notice will result in a charge for the full-service rate of $139 per hour.

I understand that emergencies and unforeseen circumstances can arise. In such cases, please contact me as soon as possible, and I will assess the situation on a case-by-case basis. Your cooperation allows me to provide timely care for all clients.